Résumé
Work Experience
Technical Writer & Jr Analyst
June 2024 - Present
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Assisting the dev team with a system architecture government contract for the DOJ/Interpol and the IntePros Federal team.
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Creating documents, including system user guides, procedures, communication, and project plans for the CMS project.
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Receiving Salesforce training to understand how to create a system user guide for the DOJ/USNCB Interpol.
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Secret clearance for secure and sensitive DOJ information.
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Creating detailed meeting notes between external DOJ clients and the team.
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Created the Project Management Plan and Communication Plan for the project by utilizing the SME’s on the team.
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Software Used: Salesforce, SharePoint, Lucidchart, Git Hub, Adobe Creative Suite, Camtasia, Office 365,
September 2022 – March 2024
Technical Writer III
• Collaborated with a team of six writers, including a senior member, to create Knowledge Base Articles and Cliff Notes for Case Management, Portal Navigation, Smart Hands, Smart View, and Colocation.
• Pulled documentation from the Git website repository, updated, and published.
• Worked closely with project managers, engineers, and other team members from respective departments to address document requirements.
• Utilized MS Teams as the primary platform for collaborative efforts.
• Used Jira and created tickets to track documentation updates and changes.
• Specialized in technical documentation for end-users, demonstrating proficiency in Madcap Flare and Jira/Confluence.
• Edited and updated wiki pages on Confluence, ensuring that project and document information remained current.
• Creating animated gifs to explain various steps and processes in knowledge-based articles. Used Camtasia and Adobe Premiere to edit screenshot videos.
• Added updated document stages on Confluence so stakeholders can see project updates.
• Used HTML, XML, and CSS to modify SEO optimization, to embed certain styling sizes for videos and images.
• Generated and tested UX design illustrative examples to enhance user comprehension of case management, IBXs, network power features, and UAT portal navigation.
• Collaborated with engineers and stakeholders using Figma to see the process of steps needed for documentation updates.
• Conducted a comprehensive analysis of user feedback, providing valuable insights for ongoing feature improvements.
• Used Postman to test API functions before quarter deployment.
• Software Used: Madcap Flare, SharePoint, Visio, Git Hub, Adobe Creative Suite, Camtasia, Office 365, Microsoft Teams, Jira & Confluence, Slack, Zoom, Figma, Postman, Tech Smith Capture
December 2022-Februrary 2023
Business Analyst
• Specialized in preparing forensic and causality reports, involving both writing and editing tasks.
• Gathered additional information related to map elevation and localities to enhance the accuracy and completeness of the reports.
• Contributed to the project until its discontinuation, prompted by the company's end-of-year financial setbacks.
• The contract concluded due to financial constraints, resulting in the inability to retain a technical writer on staff after the New Year.
• Software Used: Office 365 and Adobe Acrobat
Technical Writer II
May 2022-August 2022
• Developed stencil packs and guidelines to facilitate the creation of diverse Excel diagrams with tables.
• Documented processes for extracting Power BI stored procedures, serving as valuable training resources for the executive and analytics teams in SQL Server navigation.
• Acquired expertise in creating charts with Visio, leveraging information from Azure and SQL Server for enhanced data visualization.
• Learned how to do query search in SQL server using customer data, transferring this information into Power BI reports, and building sequential maps in Visio.
• Worked with the SQL server programmer to create high-level documentation.
• Created training videos using PowerPoint, Visio, and Excel on how to use the Process Mapping function in Excel along with Visio.
• Software Used: Madcap Flare, SharePoint, Visio, Git Hub, Adobe Creative Suite, Camtasia, Office 365, SQL Server, Microsoft Azure, Power BI
November 2021- Februrary 2022
Technical Writer II
• Revised and generated various white papers, specifically focusing on enhancing an API system for meter data measurement.
• Collaborated extensively with project management and engineering team members, fostering cross-regional coordination to translate field-collected meter data.
• Created a detailed Visio chart to illustrate the complex interaction involved in the project.
• Utilized statistical analysis methods in technical writing to process, model, and calculate large volumes of raw metering data collected by smart meters.
• Employed advanced techniques to extract meaningful information from the data, facilitating the formulation of conclusions based on the analysis.
• Ensured a comprehensive and systematic approach throughout the process, from understanding and interpreting data to presenting insights derived from statistical examination.
• Applied expertise in statistical analysis to enhance the understanding of complex metering data, contributing to the development of comprehensive technical documentation.
• Software Used: Office 365, Visio, Adobe Document Suite
August 2021-October 2021
Technical Writer
• Developed technical documents about ground and aerial surveillance, with a focus on confidential testing sites.
• Conducted on-site visits to confidential testing locations, capturing detailed procedures through meticulous notes and photographs.
• Collaborated with the team to refine the length and layout of the documentation, ensuring clarity and effectiveness.
• Gained valuable insights into the application of drones in specific areas through the documentation process.
• Applied technical expertise and on-the-ground observations to produce comprehensive and accurate documentation for surveillance procedures.
• Software Used: Office 365, Visio, Adobe Document Suite
Technical Writer II
April 2021 -September 2021
• Authored and revised technical documentation covering DNS, GraphQL, APIs, and cybersecurity, collaborating closely with a senior technical writer.
• Enhanced existing materials and created new documentation to address evolving technical requirements and industry standards on user experience.
• Managed projects using Jira tickets across multiple sprints, ensuring efficient coordination and tracking of documentation tasks.
• Conducted regular meetings with engineers, analysts, and developers to maintain alignment between business decisions and documentation progress.
• Wrote articles in Zendesk about cyber security.
• Refined documents through multiple iterations, leveraging interviews with subject matter experts (SMEs) to ensure accuracy and completeness.
• Software Used: Madcap Flare, SharePoint, Visio, Git Hub, Zen Hub, Tech Smith Capture, Office 365
September 2020 - December 2020
Technical Writer II
• Led a comprehensive update of existing documentation within the weapons division, addressing redlines from previous manuals for accuracy and consistency.
• Collaborated with team members to refine blueprints and diagrams featured in the manuals, ensuring clarity and precision in technical illustrations.
• Conducted phone conferences with subject matter experts to analyze and clarify the publication's terminology and parts guides.
• Applied meticulous attention to detail to rectify inconsistencies and inaccuracies, ensuring the reliability and usability of the updated documentation.
• Played a key role in enhancing the overall quality of technical publications through effective collaboration and communication with relevant stakeholders.
• Used SharePoint to deliver content to multiple devices creating deliverables with HTML5.
• Software Used: Adobe Framemaker, Office 365, Adobe Document Suite, SharePoint
September 2019 -March 2020
Technical Writer
• Supported the SPEED software team in revising on-site documentation within a fast-paced, two-week sprint agile framework.
• Dumbed down documentation so the naval end user could decipher steps in less time.
• Aligned existing documents with the new program, focusing on simplifying the language in the software user manual for field use by soldiers and ensuring clear simulation instructions.
• Wrote meeting minutes every 2-week sprint for SCRUM meetings.
• Played a crucial role in documenting and prioritizing tickets for each sprint, actively contributing to software regression testing efforts.
• Gave meeting feedback to the project manager, software manager, QA person, and software tester to ensure comprehensive documentation of discussions and decisions related to the project.
• Conducted feasibility studies to assess the alignment of user requirements, and test cases, and provided valuable insights to assist the project manager during software testing events.
• Demonstrated adaptability and efficiency in a dynamic technical writing environment, facilitating the successful integration of updated documentation within the specified timeframe.
• Software Used: Jira/Confluence/Fisheye, SharePoint, GitHub, Office 365
Education
2016
Embry-Williams | Technical Writing Master Course I & II
Finshed Grade: 93%
Course Details:
Teaching writing principles with a focus on clarity, conciseness, and precision. Instructing document design, including manuals and reports, for user-friendly and visually appealing content. Emphasizing audience analysis to meet readers' needs. Teaching research and information gathering for technical information synthesis. Familiarizing students with documentation tools like word processors and desktop publishing software. Addressing writing for various media, including manuals, online help systems, and instructional videos. Developing editing and proofreading skills for document accuracy. Exploring project management in technical writing, covering planning and organization. Discussing ethics and legal considerations in technical writing.
2003 - 2005
Ivy Tech State College | Asscoiates's Degree in Web Development
Finshed Grade: 87%
Course Details:
The Web Development course covers front-end development using HTML for website structure, CSS for styling and visual appeal, and JavaScript for interactivity and dynamic content. Responsive design ensures compatibility with various devices. In back-end development, students learn server-side scripting languages (e.g., JavaScript with Node.js, Python, Ruby, PHP). Minor was in Computer Science. Learned Windows systems, how to repair using Windows DOS Mode. Took computer PC repair classes. Learned how to assemble desktop sytems.
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2000 - 2003
Ben Davis Highschool | Core 40 Diploma in Radio/TV/Journalism
Finshed Grade: 82%
Course Details:
The Introduction to Radio Broadcasting course provides a comprehensive overview of the history and evolution of radio communication, emphasizing its societal role and cultural impact. Students explore the organizational structure of radio stations, gaining insights into various roles and the importance of teamwork in day-to-day operations. The course includes hands-on experience with radio equipment and technology, covering audio production techniques, scriptwriting, storytelling, voice and presentation skills, and understanding different radio formats. Students also learn interviewing skills, including preparation, research, and real interview scenarios, along with an introduction to radio journalism, ethical considerations, and legal aspects in broadcasting, such as FCC guidelines.
Skills & Experteise:
Software Applications:
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Word Processing
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Desktop Publishing
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Version Control and Collaboration Tools
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Help Authoring Tools
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Content Management Systems
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Video Editing and Recording
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Audio Engineering and Clean-up
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Diagrams and Illustration
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Project Management Tools
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Web Development Tools
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Agile/SDLC
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Graphic Design
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API Testing
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SEO
