Portfolio
Project 1: DNS User Guide & Cliff Notes
While at Neustar Security, I authored several documents covering various aspects of DNS. You can access both documents by clicking the PDF link below for download. Additionally, I've included a bonus document on Graph QL.
Project 2: Knowledge Base - Notification Center (UI)
I spearheaded the renovation of the Case Management segment within this project's Knowledge Base article section. Among my initial significant responsibilities was managing an area dedicated to instructing customers on portal navigation and leveraging their customer profiles. The notification center was enhanced to keep customers informed about ticket changes. The document was crafted using MadCap Flare, but for your convenience, the example is provided in a Word document below for download.
Project 3: Request For Proposal - Non Profit Organization
This proposal was written for the Youth Global Perspectives (YGP) program, which empowers youth through transformative travel experiences, impacting over 100 individuals in Marion County, Fort Wayne, and South Bend since our establishment in March 2016. Founded by Claudia White, a South Bend native and former inner-city high school social studies teacher, YGP aims to bridge the gap in travel opportunities for low-income students.
